Our response to COVID

Please be advised that ALL travellers travelling to The Bahamas from 1st July, 2020 will be required to apply for an electronic Bahamas Health Visa. This form can be found on: travel.gov.bs

One of the requirements of the form is to upload a RT PCR COVID 19 negative test together with the application. The customer will receive an automated response informing them that they have been approved and that they are to travel with their approval (Health Visa) and their COVID 19 test. A customer may also be denied a visa (if for example, they have submitted a positive COVID 19 test result) and will also be informed.

Airlines are to ask passengers traveling to The Bahamas whether they have their Bahamas Health Visa ONLY. Airlines are NOT required to check any COVID-19 results as these would have already been checked before passengers commence their travel. The COVID-19 test may be checked by Bahamian Immigration upon arrival only, and their Bahamas Health Visa will have to be shown.

All current updates for travel into The Bahamas can be found at: Bahamas.com/travelupdates. This website is being updated with current information daily.

Hideaways will be prepared for guest arrivals beginning the first week in July. Of course this is all subject to the current plan by the government to allow international flights beginning July 1, 2020.

Things will be a little different, as we slowly phase into having the property completely open. Following are our new protocols in response to COVID-19.

To limit the contact between our guests and staff, we have implemented the following:

  • 24 Hours prior to arrival a representative from Hideaways will contact you by telephone to go over our new policies and procedures. Any questions that you may have can be answered at this time.
  • Payment for your stay will be processed during the pre-arrival conversation (day before arrival) to limit contact with staff and guests.
  • Airport transfer arrangements will be made for our guests. Please have your flight itinerary available. If you are renting a car, please let us know an approximate arrival time to Hideaways.
  • Upon arrival, Hideaways Guests will be greeted by our designated guest service personal and directed to your villa or cottage.
  • Your Villa/Cottage has been specially prepared for each new arrival. A complete sanitization process is completed prior to your arrival with hospital grade cleaners. Upon completion of our sanitization process your Villa/Cottage will not be entered by anyone except you. Housekeeping services will be provided on a daily bases to refresh your Villa/Cottage
  • A Guest Service Representative will be available from 8:00am – 9:00pm daily to answer questions or assist with any necessary arrangements. A WhatsApp phone # will be provided to contact your Guest Service Rep. at anytime during your stay.

Kayaks, paddle boats, paddle boards will be available from 9:00am – 5:00pm. A Hideaways Guest Service Rep will be available to Sanitize between each guest use. The swimming pool will be available, as well as lounge chairs both beachside and poolside. Lounge chairs and all high touch surfaces, will be sanitized.

A date to re-open our on-site restaurant “Splash” has not been set at this point. We hope to have a firm date in the coming days.

Our Fitness Room will remain closed until November 1, 2020 at which time we will have all necessary supplies to keep our equipment protected & sanitized for our guests.

We look forward to welcoming back our guests from around the globe!

Please call toll free: 1-888-396-0606 or email: info@hideawayspalmbay.com with any questions.

Note: At the moment Face Masks are mandatory for Bahamians, Residence & Visitors, a mask must be worn in public.